You can contact your beneficiary and confirm receipt with them. Or you can contact our Customer Service team at 1-800-892-0210, provide us with your receipt
You will be provided with your refund once we have received confirmation from the Correspondent in the destination country that the transaction was successfully canceled.
There are no additional fees for changes or cancellations.
The cancelation confirmation process varies according to the country correspondent. Typically, cancelations are confirmed within an hour or less.
When picking up a money transfer, in most countries, recipients will need the transaction number (CLAVE/FOLIO) that appears in the transaction receipt along with a
For domestic money transfers, funds are paid in cash only Office Pickup in all cases.